Frequently Asked Questions

Are you insured?

We are a fully bonded  and insured cleaning service. We carry insurance for our employees and for the work that we do in your home. 

What about pets?

During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

How often should I professionally clean my carpets?

Carpet manufacturers recommend a professional cleaning every 12-18 months. In most cases even required to maintain the manufacturers warranty. 

Should I vacuum before my cleaning?

Yes, we highly recommend vacuuming prior to your appointment, due to the fact that 80% of what is trapped in your carpet is dry soil.

Do you charge extra for spots?

No, all spot treatments are included in the price. 

What is carpet guard?

A protector that is applied to help repel stains and soils from penetrating carpet and/or upholstery, which helps keep them cleaner, longer. There is an additional charge for this service. 

How long will it take for my carpets/furniture to dry?

Typical drying time is 2-4 hours. Heavier traffic areas may take longer to dry.